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Our vetted database, housed within Salesforce and meticulously managed by ORRNCC experts, ensures that all resources are tailored to support unaccompanied children and youth. We continuously update entries, adding new providers and eliminating outdated ones, guaranteeing accuracy and relevance. Our commitment extends beyond initial verification; we conduct annual reviews to maintain the highest standards of appropriateness and accessibility.
At Compass United, we understand the urgency of youth needs. That’s why we pledge a swift response, aiming to address all concerns within 24 hours of initial contact. Our ongoing re-verification process ensures that services remain accessible and comprehensive, covering various factors crucial for effective support. From affordability and waitlist management to cultural competency and specialized care, we meticulously assess every aspect, enabling us to serve diverse populations with precision and care.
Unlock the power of data-driven insights with Compass United’s Analytics platform tailored for federal government agencies. Seamlessly integrated within Salesforce, our CRM database facilitates comprehensive historical overviews of caller interactions, encompassing follow-ups, resource development, safety planning, and documentation. Harnessing over 800 data points, our platform generates predictive analytics to inform risk assessment and intervention strategies. Gain actionable intelligence to identify trends, optimize services, and enhance support for ORRNCC participants. Join us in revolutionizing service delivery with precision analytics.
Our National Call Center platform guarantees prompt responses by directing contacts to specialized Call Specialists in a unified queue. Prioritizing digital contacts with critical keywords ensures the swift handling of emergencies. Our automated system alerts the Program Director at 70% and 90% thresholds, with real-time dashboards empowering Supervisors to deploy surge teams instantly. Count on us for timely responses to all calls, especially prioritized emergency contacts to NCCSAH.
Evaluate: Instances and types of service and quality by program and personnel
Track: # of participants, demographics, services, locations, case factors, intervention outcomes, local response, training sessions by # held and # attended, correlation with increased identification, outreach type and numbers reached.
Evaluate: Volume and contact patterns, time spent on interventions, location of contacts, answer rate,
waiting time, efficiency
Track: Victim's geographic regions, preferred communication methods, time of day/month/year, patterns in contacts and possible correlation to national awareness, economic indicators or other external forces.
Evaluate: Per capita service analysis
Track: Average annual cost per participant in each stage, and by services rendered *Non-comprehensive list of data to be measured.
Youth or Famalies
Text or Chat
Return contacts for referrals
Other non-urgent requests
Discover the bedrock of operational excellence with Compass United's robust Quality Assurance System. As your federal agency navigates projects of immense scale, our system is a pivotal asset for effective management. Track real-time contact volume through our National Call Center dashboard, with alerts precisely timed at 70% and 90% thresholds, enabling swift deployment of surge teams when needed. Integrated quality assurance processes ensure consistent, top-tier responses to all interactions, complemented by detailed CRM reports and daily activity reviews. Trust in our CARF accreditation and dedication to the pursuit of AAS accreditation.
All personnel complete over 80 hours of training annually, covering topics including crisis intervention, trauma-informed care, cultural competency and understanding diversity, motivational interviewing, and privacy and security.
Satisfaction surveys are offered at the end of of each call. Using a Likert scale, callers rate their rate their experience in the following areas: areas: Agent Satisfaction, Call Center Satisfaction, Satisfaction and Needs Mets.
The National Call Center platform submits monthly reports on the performance of each call each call specialist. Call recordings are selected at random and sent sent to the call specialist with an audit tool to to complete self evaluations. Supervisors conduct regular program evaluations, comparing planned and actual actual achievement.
Compass United, the trusted partner for federal agencies, delivers comprehensive services mandated by ORR. From aiding potential sponsors with children in care to handling abuse allegations, our dedicated team ensures seamless service planning and referrals post-release. Our National Call Center offers crisis intervention, healthcare, shelter linkages, and more for safety and well-being. With our unmatched scalability and responsiveness, we stand prepared to meet any surge in demand, fostering a reliable partnership.
Compass United has also been a trusted partner for Unaccompanied Children (UC), navigating the complex reunification process. We bridge critical gaps, connecting UC with case managers during migration and providing comprehensive support throughout their journey. This includes crisis intervention, resource assistance, and culturally competent, trauma-informed care for UC and their families.
Compass United champions individualized placement for UC’s in need. We offer expertise in all residential care levels, from foster homes to secure settings, ensuring a child’s specific needs are met in the least restrictive environment. Our proven record of successful collaboration with ORR guarantees a smooth placement process.
