{"id":3276,"date":"2024-05-05T04:37:20","date_gmt":"2024-05-05T04:37:20","guid":{"rendered":"https:\/\/compassunited.org\/?page_id=3276"},"modified":"2024-05-22T22:13:53","modified_gmt":"2024-05-22T22:13:53","slug":"resources","status":"publish","type":"page","link":"https:\/\/compassunited.org\/?page_id=3276","title":{"rendered":"Resources"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3276\" class=\"elementor elementor-3276\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c580838 e-con-full e-flex e-con e-parent\" data-id=\"c580838\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;video&quot;,&quot;background_video_link&quot;:&quot;https:\\\/\\\/compassunited.org\\\/wp-content\\\/uploads\\\/2024\\\/02\\\/compass-banner.mp4&quot;}\">\n\t\t<div class=\"elementor-background-video-container elementor-hidden-mobile\">\n\t\t\t\t\t\t\t<video class=\"elementor-background-video-hosted\" role=\"presentation\" autoplay muted playsinline loop><\/video>\n\t\t\t\t\t<\/div><div class=\"elementor-element elementor-element-2a1f316 e-con-full e-flex e-con e-child\" data-id=\"2a1f316\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba48b8f eael-dual-header-content-align-center elementor-widget elementor-widget-eael-dual-color-header\" data-id=\"ba48b8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-dual-color-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"eael-dual-header\">\n\t\t\t\t<h1 class=\"title eael-dch-title\"><span class=\"eael-dch-title-text eael-dch-title-lead lead solid-color\">Resources<\/span> <span class=\"eael-dch-title-text\"><\/span><\/h1><div class=\"eael-dch-separator-wrap\"><span class=\"separator-one\"><\/span>\n\t\t\t<span class=\"separator-two\"><\/span><\/div>\t\t\t\t\t<span class=\"eael-dch-svg-icon\"><\/span>\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-487fb54 e-con-full e-flex e-con e-child\" data-id=\"487fb54\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e18ed84 e-flex e-con-boxed e-con e-parent\" data-id=\"e18ed84\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7885d2c e-con-full e-flex e-con e-child\" data-id=\"7885d2c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e5bde1f e-flex e-con-boxed e-con e-child\" data-id=\"e5bde1f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-55d3beb elementor-widget elementor-widget-text-editor\" data-id=\"55d3beb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our vetted database, housed within Salesforce and meticulously managed by ORRNCC experts, ensures that all resources are tailored to support unaccompanied children and youth. We continuously update entries, adding new providers and eliminating outdated ones, guaranteeing accuracy and relevance. Our commitment extends beyond initial verification; we conduct annual reviews to maintain the highest standards of appropriateness and accessibility.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-181346d elementor-widget elementor-widget-text-editor\" data-id=\"181346d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At Compass United, we understand the urgency of youth needs. That&#8217;s why we pledge a swift response, aiming to address all concerns within 24 hours of initial contact. Our ongoing re-verification process ensures that services remain accessible and comprehensive, covering various factors crucial for effective support. From affordability and waitlist management to cultural competency and specialized care, we meticulously assess every aspect, enabling us to serve diverse populations with precision and care.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2648b5 eael-dual-header-content-align-left elementor-widget elementor-widget-eael-dual-color-header\" data-id=\"f2648b5\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"analytics\" data-widget_type=\"eael-dual-color-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"eael-dual-header\">\n\t\t\t\t<h2 class=\"title eael-dch-title\"><span class=\"eael-dch-title-text eael-dch-title-lead lead solid-color\">Analytics<\/span> <span class=\"eael-dch-title-text\"><\/span><\/h2>\t\t\t\t\t<span class=\"subtext\"><p style=\"text-align: left\">Unlock the power of data-driven insights with Compass United\u2019s Analytics platform tailored for federal government agencies. Seamlessly integrated within Salesforce, our CRM database facilitates comprehensive historical overviews of caller interactions, encompassing follow-ups, resource development, safety planning, and documentation. Harnessing over 800 data points, our platform generates predictive analytics to inform risk assessment and intervention strategies. Gain actionable intelligence to identify trends, optimize services, and enhance support for ORRNCC participants. Join us in revolutionizing service delivery with precision analytics.<\/p><\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"eael-dch-svg-icon\"><\/span>\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1b6827 elementor-widget elementor-widget-image\" data-id=\"f1b6827\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"370\" src=\"https:\/\/compassunited.org\/wp-content\/uploads\/2024\/05\/Untitled-1-01-1024x474.png\" class=\"attachment-large size-large wp-image-3436\" alt=\"\" srcset=\"https:\/\/compassunited.org\/wp-content\/uploads\/2024\/05\/Untitled-1-01-1024x474.png 1024w, https:\/\/compassunited.org\/wp-content\/uploads\/2024\/05\/Untitled-1-01-300x139.png 300w, https:\/\/compassunited.org\/wp-content\/uploads\/2024\/05\/Untitled-1-01-768x355.png 768w, https:\/\/compassunited.org\/wp-content\/uploads\/2024\/05\/Untitled-1-01-1536x710.png 1536w, https:\/\/compassunited.org\/wp-content\/uploads\/2024\/05\/Untitled-1-01-2048x947.png 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c1de2d eael-dual-header-content-align-left elementor-widget elementor-widget-eael-dual-color-header\" data-id=\"0c1de2d\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"platforms\" data-widget_type=\"eael-dual-color-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"eael-dual-header\">\n\t\t\t\t<h2 class=\"title eael-dch-title\"><span class=\"eael-dch-title-text eael-dch-title-lead lead solid-color\">Platforms - <\/span> <span class=\"eael-dch-title-text\">Tracking &amp; reporting<\/span><\/h2>\t\t\t\t\t<span class=\"subtext\"><p style=\"text-align: left\">Our National Call Center platform guarantees prompt responses by directing contacts to specialized Call Specialists in a unified queue. Prioritizing digital contacts with critical keywords ensures the swift handling of emergencies. Our automated system alerts the Program Director at 70% and 90% thresholds, with real-time dashboards empowering Supervisors to deploy surge teams instantly. Count on us for timely responses to all calls, especially prioritized emergency contacts to NCCSAH.<\/p><\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"eael-dch-svg-icon\"><\/span>\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-12dde2e e-grid e-con-boxed e-con e-child\" data-id=\"12dde2e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5fa5e16 eael-infobox-content-align--center elementor-widget elementor-widget-eael-info-box\" data-id=\"5fa5e16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-info-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"eael-infobox icon-on-top\">\n\t            <div class=\"infobox-content\">\n                    <div class=\"infobox-title-section\">\n                <h2 class=\"title\">Salesforce<\/h2>            <\/div>\n            <div><strong>Evaluate:<\/strong> Instances and types of service and quality by program and personnel\n<br>\n<br>\n<strong>Track:<\/strong> # of participants, demographics, services, locations, case factors, intervention outcomes, local response, training sessions by # held and # attended, correlation with increased identification, outreach type and numbers reached.<\/div>        <\/div>\n            <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0dbd6b eael-infobox-content-align--center elementor-widget elementor-widget-eael-info-box\" data-id=\"d0dbd6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-info-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"eael-infobox icon-on-top\">\n\t            <div class=\"infobox-content\">\n                    <div class=\"infobox-title-section\">\n                <h2 class=\"title\"> National Call Center Platform<\/h2>            <\/div>\n            <div><strong>Evaluate:<\/strong> Volume and contact patterns, time spent on interventions, location of contacts, answer rate,\nwaiting time, efficiency\n<br>\n<br>\n<strong>Track:<\/strong> Victim&#8217;s geographic regions, preferred communication methods, time of day\/month\/year, patterns in contacts and possible correlation to national awareness, economic indicators or other external forces.<\/div>        <\/div>\n            <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-992f63b eael-infobox-content-align--center elementor-widget elementor-widget-eael-info-box\" data-id=\"992f63b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-info-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"eael-infobox icon-on-top\">\n\t            <div class=\"infobox-content\">\n                    <div class=\"infobox-title-section\">\n                <h2 class=\"title\">Powerplan<\/h2>            <\/div>\n            <div><strong>Evaluate:<\/strong> Per capita service analysis\n<br>\n<br>\n<strong>Track:<\/strong> Average annual cost per participant in each stage, and by services rendered *Non-comprehensive list of data to be measured.<\/div>        <\/div>\n            <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-664ca53 e-grid e-con-boxed e-con e-child\" data-id=\"664ca53\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18fc195 elementor-widget elementor-widget-image\" data-id=\"18fc195\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"790\" src=\"https:\/\/compassunited.org\/wp-content\/uploads\/2024\/05\/icons-2-01.png\" class=\"attachment-large size-large wp-image-3464\" alt=\"\" srcset=\"https:\/\/compassunited.org\/wp-content\/uploads\/2024\/05\/icons-2-01.png 810w, https:\/\/compassunited.org\/wp-content\/uploads\/2024\/05\/icons-2-01-300x296.png 300w, https:\/\/compassunited.org\/wp-content\/uploads\/2024\/05\/icons-2-01-768x759.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-163a68d elementor-widget elementor-widget-image\" data-id=\"163a68d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"790\" src=\"https:\/\/compassunited.org\/wp-content\/uploads\/2024\/05\/icons-2-02.png\" class=\"attachment-large size-large wp-image-3463\" alt=\"\" srcset=\"https:\/\/compassunited.org\/wp-content\/uploads\/2024\/05\/icons-2-02.png 810w, https:\/\/compassunited.org\/wp-content\/uploads\/2024\/05\/icons-2-02-300x296.png 300w, https:\/\/compassunited.org\/wp-content\/uploads\/2024\/05\/icons-2-02-768x759.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8911870 elementor-widget elementor-widget-image\" data-id=\"8911870\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"790\" src=\"https:\/\/compassunited.org\/wp-content\/uploads\/2024\/05\/icons-2-03.png\" class=\"attachment-large size-large wp-image-3462\" alt=\"\" srcset=\"https:\/\/compassunited.org\/wp-content\/uploads\/2024\/05\/icons-2-03.png 810w, https:\/\/compassunited.org\/wp-content\/uploads\/2024\/05\/icons-2-03-300x296.png 300w, https:\/\/compassunited.org\/wp-content\/uploads\/2024\/05\/icons-2-03-768x759.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-faf950c elementor-widget elementor-widget-image\" data-id=\"faf950c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"790\" src=\"https:\/\/compassunited.org\/wp-content\/uploads\/2024\/05\/icons-2-04.png\" class=\"attachment-large size-large wp-image-3461\" alt=\"\" srcset=\"https:\/\/compassunited.org\/wp-content\/uploads\/2024\/05\/icons-2-04.png 810w, https:\/\/compassunited.org\/wp-content\/uploads\/2024\/05\/icons-2-04-300x296.png 300w, https:\/\/compassunited.org\/wp-content\/uploads\/2024\/05\/icons-2-04-768x759.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05dc46e eael-dual-header-content-align-center elementor-widget elementor-widget-eael-dual-color-header\" data-id=\"05dc46e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-dual-color-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"eael-dual-header\">\n\t\t\t\t<h2 class=\"title eael-dch-title\"><span class=\"eael-dch-title-text eael-dch-title-lead lead solid-color\">&lt; 30 Seconds<\/span> <span class=\"eael-dch-title-text\"><\/span><\/h2>\t\t\t\t\t<span class=\"subtext\"><p>Youth or Famalies<\/p><\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"eael-dch-svg-icon\"><\/span>\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea1bd42 eael-dual-header-content-align-center elementor-widget elementor-widget-eael-dual-color-header\" data-id=\"ea1bd42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-dual-color-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"eael-dual-header\">\n\t\t\t\t<h2 class=\"title eael-dch-title\"><span class=\"eael-dch-title-text eael-dch-title-lead lead solid-color\">&lt; 2 Minutes<\/span> <span class=\"eael-dch-title-text\"><\/span><\/h2>\t\t\t\t\t<span class=\"subtext\"><p>Text or Chat<\/p><\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"eael-dch-svg-icon\"><\/span>\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70b60d3 eael-dual-header-content-align-center elementor-widget elementor-widget-eael-dual-color-header\" data-id=\"70b60d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-dual-color-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"eael-dual-header\">\n\t\t\t\t<h2 class=\"title eael-dch-title\"><span class=\"eael-dch-title-text eael-dch-title-lead lead solid-color\">Same Day<\/span> <span class=\"eael-dch-title-text\"><\/span><\/h2>\t\t\t\t\t<span class=\"subtext\"><p>Return contacts for referrals<\/p><\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"eael-dch-svg-icon\"><\/span>\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76a717d eael-dual-header-content-align-center elementor-widget elementor-widget-eael-dual-color-header\" data-id=\"76a717d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-dual-color-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"eael-dual-header\">\n\t\t\t\t<h2 class=\"title eael-dch-title\"><span class=\"eael-dch-title-text eael-dch-title-lead lead solid-color\">&lt; 2 Days<\/span> <span class=\"eael-dch-title-text\"><\/span><\/h2>\t\t\t\t\t<span class=\"subtext\"><p>Other non-urgent requests<\/p><\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"eael-dch-svg-icon\"><\/span>\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0438366 eael-dual-header-content-align-left elementor-widget elementor-widget-eael-dual-color-header\" data-id=\"0438366\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"quality-assurance\" data-widget_type=\"eael-dual-color-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"eael-dual-header\">\n\t\t\t\t<h2 class=\"title eael-dch-title\"><span class=\"eael-dch-title-text eael-dch-title-lead lead solid-color\">Quality<\/span> <span class=\"eael-dch-title-text\">Assurance<\/span><\/h2>\t\t\t\t\t<span class=\"subtext\"><p style=\"text-align: left\">Discover the bedrock of operational excellence with Compass United&#8217;s robust Quality Assurance System. As your federal agency navigates projects of immense scale, our system is a pivotal asset for effective management. Track real-time contact volume through our National Call Center dashboard, with alerts precisely timed at 70% and 90% thresholds, enabling swift deployment of surge teams when needed. Integrated quality assurance processes ensure consistent, top-tier responses to all interactions, complemented by detailed CRM reports and daily activity reviews. Trust in our CARF accreditation and dedication to the pursuit of AAS accreditation.<\/p><\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"eael-dch-svg-icon\"><\/span>\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0bc8d1d e-grid e-con-boxed e-con e-child\" data-id=\"0bc8d1d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-05649d8 eael-dual-header-content-align-left elementor-widget elementor-widget-eael-dual-color-header\" data-id=\"05649d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-dual-color-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"eael-dual-header\">\n\t\t\t\t<h2 class=\"title eael-dch-title\"><span class=\"eael-dch-title-text eael-dch-title-lead lead solid-color\">TRaining<\/span> <span class=\"eael-dch-title-text\"><\/span><\/h2>\t\t\t\t\t<span class=\"subtext\"><p>All personnel complete over 80 hours of training annually, covering topics including crisis intervention, trauma-informed care, cultural competency and understanding diversity, motivational interviewing, and privacy and security.<\/p><\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"eael-dch-svg-icon\"><\/span>\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-811f794 eael-dual-header-content-align-left elementor-widget elementor-widget-eael-dual-color-header\" data-id=\"811f794\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-dual-color-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"eael-dual-header\">\n\t\t\t\t<h2 class=\"title eael-dch-title\"><span class=\"eael-dch-title-text eael-dch-title-lead lead solid-color\">Surveys<\/span> <span class=\"eael-dch-title-text\"><\/span><\/h2>\t\t\t\t\t<span class=\"subtext\"><p>Satisfaction surveys are offered at the end of of each call. Using a Likert scale, callers rate their rate their experience in the following areas: areas: Agent Satisfaction, Call Center Satisfaction, Satisfaction and Needs Mets.<\/p><\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"eael-dch-svg-icon\"><\/span>\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14bc5ba eael-dual-header-content-align-left elementor-widget elementor-widget-eael-dual-color-header\" data-id=\"14bc5ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-dual-color-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"eael-dual-header\">\n\t\t\t\t<h2 class=\"title eael-dch-title\"><span class=\"eael-dch-title-text eael-dch-title-lead lead solid-color\">Program<\/span> <span class=\"eael-dch-title-text\">Evaluation<\/span><\/h2>\t\t\t\t\t<span class=\"subtext\"><p>The National Call Center platform submits monthly reports on the performance of each call each call specialist. Call recordings are selected at random and sent sent to the call specialist with an audit tool to to complete self evaluations. Supervisors conduct regular program evaluations, comparing planned and actual actual achievement.<\/p><\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"eael-dch-svg-icon\"><\/span>\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-01c2f66 e-grid e-con-boxed e-con e-child\" data-id=\"01c2f66\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7a7c4a6 e-flex e-con-boxed e-con e-child\" data-id=\"7a7c4a6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateX_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateX_direction&quot;:&quot;negative&quot;,&quot;motion_fx_translateX_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:50}},&quot;motion_fx_opacity_effect&quot;:&quot;yes&quot;,&quot;motion_fx_opacity_range&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:50}},&quot;motion_fx_translateX_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:4,&quot;sizes&quot;:[]},&quot;motion_fx_opacity_direction&quot;:&quot;out-in&quot;,&quot;motion_fx_opacity_level&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b71144 elementor-widget elementor-widget-spacer\" data-id=\"4b71144\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f1431b elementor-cta--layout-image-left elementor-cta--valign-middle elementor-cta--skin-classic elementor-animated-content elementor-widget elementor-widget-call-to-action\" data-id=\"8f1431b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/compassunited.org\/wp-content\/uploads\/2023\/11\/call-center.jpg);\" role=\"img\" aria-label=\"The Compass Contact Center is designed to provide trauma-informed, culturally competent services 24\/7.\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tThe Compass Contact Center is designed to provide trauma-informed, culturally competent services 24\/7.\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-434ec16 elementor-cta--layout-image-left elementor-cta--valign-middle elementor-cta--skin-classic elementor-animated-content elementor-widget elementor-widget-call-to-action\" data-id=\"434ec16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/compassunited.org\/wp-content\/uploads\/2023\/11\/call-center-two.jpg);\" role=\"img\" aria-label=\"Compass staffing consists of diverse cultural backgrounds reflective of the populations served.\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tCompass staffing consists of diverse cultural backgrounds reflective of the populations served.\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0db13f8 elementor-cta--layout-image-left elementor-cta--valign-middle elementor-cta--skin-classic elementor-animated-content elementor-widget elementor-widget-call-to-action\" data-id=\"0db13f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/compassunited.org\/wp-content\/uploads\/2023\/11\/faimly-sunset-1024x681.jpg);\" role=\"img\" aria-label=\"Compass adopts whole-family, community-based approaches to support individuals and families.\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tCompass adopts whole-family, community-based approaches to support individuals and families.\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b903b3e elementor-cta--layout-image-left elementor-cta--valign-middle elementor-cta--skin-classic elementor-animated-content elementor-widget elementor-widget-call-to-action\" data-id=\"b903b3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/compassunited.org\/wp-content\/uploads\/2023\/11\/all-together-1024x399.jpg);\" role=\"img\" aria-label=\"We are the Compass in Compass in action.\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tWe are the Compass in Compass in action.\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1f831d2 e-con-full e-flex e-con e-child\" data-id=\"1f831d2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ef96548 elementor-widget elementor-widget-spacer\" data-id=\"ef96548\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b9e3449 e-con-full e-flex e-con e-child\" data-id=\"b9e3449\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4889f43 elementor-widget__width-inherit eael-dual-header-content-align-center elementor-widget elementor-widget-eael-dual-color-header\" data-id=\"4889f43\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"services\" data-widget_type=\"eael-dual-color-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"eael-dual-header\">\n\t\t\t\t<h3 class=\"title eael-dch-title\"><span class=\"eael-dch-title-text eael-dch-title-lead lead solid-color\">Capabilities - <\/span> <span class=\"eael-dch-title-text\">AI &amp; MACHINE LEARNING<\/span><\/h3><div class=\"eael-dch-separator-wrap\"><span class=\"separator-one\"><\/span>\n\t\t\t<span class=\"separator-two\"><\/span><\/div>\t\t\t\t\t<span class=\"eael-dch-svg-icon\"><\/span>\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83bb4ee elementor-widget elementor-widget-text-editor\" data-id=\"83bb4ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Compass United, the trusted partner for federal agencies, delivers comprehensive services mandated by ORR. From aiding potential sponsors with children in care to handling abuse allegations, our dedicated team ensures seamless service planning and referrals post-release. Our National Call Center offers crisis intervention, healthcare, shelter linkages, and more for safety and well-being. With our unmatched scalability and responsiveness, we stand prepared to meet any surge in demand, fostering a reliable partnership.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4204271 elementor-widget elementor-widget-text-editor\" data-id=\"4204271\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Compass United has also been a trusted partner for Unaccompanied Children (UC), navigating the complex reunification process. We bridge critical gaps, connecting UC with case managers during migration and providing comprehensive support throughout their journey. This includes crisis intervention, resource assistance, and culturally competent, trauma-informed care for UC and their families.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a327d7 elementor-widget elementor-widget-text-editor\" data-id=\"7a327d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Compass United champions individualized placement for UC&#8217;s in need. We offer expertise in all residential care levels, from foster homes to secure settings, ensuring a child&#8217;s specific needs are met in the least restrictive environment. Our proven record of successful collaboration with ORR guarantees a smooth placement process.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da0e9dc elementor-widget elementor-widget-spacer\" data-id=\"da0e9dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Resources Our vetted database, housed within Salesforce and meticulously managed by ORRNCC experts, ensures that all resources are tailored to support unaccompanied children and youth. We continuously update entries, adding new providers and eliminating outdated ones, guaranteeing accuracy and relevance. Our commitment extends beyond initial verification; we conduct annual reviews to maintain the highest standards [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-3276","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/compassunited.org\/index.php?rest_route=\/wp\/v2\/pages\/3276","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/compassunited.org\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/compassunited.org\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/compassunited.org\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/compassunited.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3276"}],"version-history":[{"count":79,"href":"https:\/\/compassunited.org\/index.php?rest_route=\/wp\/v2\/pages\/3276\/revisions"}],"predecessor-version":[{"id":3468,"href":"https:\/\/compassunited.org\/index.php?rest_route=\/wp\/v2\/pages\/3276\/revisions\/3468"}],"wp:attachment":[{"href":"https:\/\/compassunited.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3276"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}